IDTheft Solutions

To Return an Item

Take the item with all original packaging and accessories plus the invoice and return the shipping to Identity Theft Solutions Corporation (ITS).
ITS will issue a credit to the original credit card or provide a store credit for the cost of the item and the sales tax, if applicable.
You will receive immediate credit for your return.

Returns Guidelines

BOOKS and COMPACT DISCS

Media: CDs must be returned unopened within 15 days of receipt.
Books: Books must be returned unused and unmarked within 15 days of receipt.

ELECTRONICS

Computer software: Computer software must be returned unopened within 15 days of receipt.

Return Exceptions

If you were sent an incorrect, damaged or defective product, we will issue credit for any applicable shipping charges.

Exchanges

To exchange an item by mail, please fill out the Items to Be Exchanged section on the back of our invoice, indicating the item you are returning and the new item you would like sent. Enclose this information with your return. Please be as specific as possible when describing the new item. For example, give the item name, product number, etc. The item returned will be credited to the original credit card and the new item(s) will be charged to the same card. Gift items are not exchangeable. If returned, they will be credited to the original credit card. Shipping charges for the returned item are not refundable, and shipping will be charged for the new item(s) sent. A gift that you received is not exchangeable by mail

Do you still have questions?

If you didn't find the answer you were looking for, you can contact us, and one of our knowledgeable Customer Service associates will be happy to help you. We're happy to serve you during normal business hours M-F, 9:00am-5:00pm EST, 5 days a week!